Support

Deck Party for iPhone, iPad and Android

Questions, problems or ideas? Email kingjuk@gmail.com and include the devices you're playing on (for example "iPhone 15 and a Samsung tablet") and their iOS or Android versions if something isn't working. A Copy report from the device that's having trouble helps too (see the last question).

How do we play together?

Turn Bluetooth on on every device and keep them close together, like everyone in the same car.
Open Deck Party on each one. The first time, a grown-up may need to tap Allow for Bluetooth.
One device taps Host. Its room gets a name like "Blue Fox".
Everyone else taps Join and picks that room. The host picks a game, adds robots if you like, and starts.

Up to 6 players. To play alone, tap Play with robots.

We can't find the room

Check Bluetooth is on, on both the device that hosts and the one joining.
Check Deck Party is allowed to use Bluetooth: on iPhone and iPad in Settings › Privacy & Security › Bluetooth; on Android 12 and newer it's called Nearby devices, in the app's permissions.
On Android 11 and older, Android calls this permission Location, and Location must be turned on for the phone to find rooms. Deck Party never uses your location.
Bring the devices closer together.
Keep Deck Party open on the device that hosts, on the room screen, while the others join.

A device dropped out

It rejoins on its own when it's back in range or opened again, and keeps its seat and its cards. If the device that hosts leaves Deck Party (to another app, or its screen locks), the game may pause until it's back. If the app closed by accident, open it again: the home screen asks "Back to Blue Fox?" (with your room's name), and one tap takes you back in.

How does the Family Pack work?

The Family Pack is a one-time purchase that adds Golf, Crazy Eights, Old Maid and every game added later. Buy it on the device that hosts: everyone who joins that host's room plays the pack's games free. Tap a locked game, or open Settings (⚙) and tap Family Pack. A grown-up answers a multiplication question first, then the App Store or Google Play asks to confirm.

New device, or reinstalled? Open the Family Pack and tap Restore purchases, signed in to the same Apple ID or Google account that bought it.
Apple devices: with Family Sharing, the Family Pack covers your family's other iPhones and iPads too; use Restore purchases on each if it doesn't show up.
Waiting for a grown-up to approve? If your family uses Ask to Buy, it unlocks once a parent approves the request.
Buying or restoring needs an internet connection for the store. Playing never does.

Is there anything my kids could buy by accident?

The Family Pack is the only purchase. It sits behind a grown-up gate (a multiplication question meant for a grown-up) and then the store's own confirmation. There are no ads and no accounts.

Sending a Copy report

If something goes wrong, a report from the device having trouble helps us fix it. On that device, hold the "Deck Party" title on the home screen for 2 seconds (or tap the app's name and version at the bottom of Settings five times) to open Diagnostics. Tap Copy report, then paste it into an email to kingjuk@gmail.com. The report is only copied when you tap it; nothing is sent automatically. See the privacy policy for what's in it.